A number of articles have shown the relationship between customer service and the "bottom line." Findings show that highly satisfied and loyal customers are much more likely to repeatedly use a product or service, while dissatisfied customers take their business elsewhere. In addition, a dissatisfied customer tells approximately 10 people (e.g., friends and family) about his/her bad experience. To make matters worse, research shows that for every customer who complains, there are 6 dissatisfied customers who do not complain. They just take their business elsewhere. Put in context for a hospital setting over time, a dissatisfied patient can account for potential lost revenue of $500,000.

Answers

Answer 1

A  Satisfied customers can approximately 10 people about their experience is a False statement.

If a customer is dissatisfied and goes elsewhere, he/she will take 10 customers with him/her is Unknown.

3. Every time you receive a complaint from a customer, you can assume that 6 dissatisfied customers say nothing is a  True statement.

Every satisfied patient translates into approximately $500,000 worth of revenue is false statement.

What is the case about?

Customer experience gap is known to be one that tells the distance that exist between what customers wants  from their experiences with any kind of  brand.

Note that studies has shown that  an average amount of $500,000 to $850,000 in revenue is one that is gotten per hospital and not per person.

So, every satisfied patient translates into approximately $500,000 worth of revenue is false statement.

See other part of the question below

Satisfied customers tell approximately 10 people about their experience

True

False

Unknown

2. When a customer is dissatisfied and goes elsewhere, he/she will take 10 customers with him/her

True

False

Unknown

3. Every time you receive a complaint from a customer, you can assume that 6 dissatisfied customers say nothing

True

False

Unknown

4. Every satisfied patient translates into approximately $500,000 worth of revenue

True

False

Unknown

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Related Questions


A man buys 5 horses and 7 bulls for Rs.1950. He sells the horses at a profit of 10% and bulls at a profit on 16% and on the whole his gain is rs.237.What price does he profit for a horse

Answers

Answer:

https://brainly.in/question/3639011?msp_srt_exp=4

You can Try to refer to this questions and solve it!

At the end of the introduction, researchers state ______.



A. the limitations of their study



B. the title of their paper



C. their hypotheses











D. the results

Answers

This is what goes at the end of the introduction in a study:

Their hypotheses

So the correct answer is C and the complete sentence is:

At the end of the introduction, researchers state their hypotheses.

What do you write in the introduction of a study?

In the introduction of a study you should start with a general overview of the topic you are going to write about.

You could include information about how your research was done but always keeping it general.

Then, you can finish your introduction with the hypotheses of your study.

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What has happened when the demand curve shifts to the left?

Answers

Answer:

Both price and quantity decrease.

use of logic and critical thinking for natural science students?​

Answers

The importance of critical thinking and logic for  for natural science students is that  it can help to improve their ability to be able to see or identify, examine, and evaluate any form of arguments by other people and they can also make construct arguments by themselves.

How is critical thinking vital in science?

Critical thinking is known to be used for scientific inquiry and as such, it helps a good scientist to make great progress in evaluating data that is said to contradicts their current scientific ideas.

So, the importance of critical thinking and logic for  for natural science students is that  it can help to improve their ability to be able to see or identify, examine, and evaluate any form of arguments by other people and they can also make construct arguments by themselves.

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Jackson will be taking his college entrance exam next weekend.

Part A- Relate each of the following terms to his preparation for successfully taking the exam:
Hippocampus
Prefrontal cortex
Environmental factors on personality and intelligence

Part B- Relate each of the following terms to Jackson’s performance on the day of the exam:
Sympathetic nervous system
Wernicke’s area
Cerebellum
GABA

Answers

This exercise has to do with the parts of the brain and what they can do in the situation described. See the situational analysis and how they relate to the various parts of the brain below.



What is the role of the various parts of the brain play?

PART A

Hippocampus: This will help Jackson store memories for the long term.

Prefrontal cortex: This will control his ability to focus and pay attention. It will also control his cognitive flexibility.

Environmental factors on personality and intelligence: If the environment is noisy, it may distract Jackson and impair his ability to focus. His level of intelligence will determine how efficiently the above parts of the brain function.

PART B

Sympathetic nervous system: This will help him stay alert

Wernicke’s area: This is related to comprehension of speech and thus will enable him to understand and take verbal instructions.

Cerebellum: While going to the venue of the exam, this will ensure that he is able to walk normally, with balance.

Gamma-Aminobutyric Acid (GABA): If stimulated will enable him to keep calm during the examinations as this part is known to produce a calming effect.

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Negative externalities result in costs borne by _____.
A.
the government

B.
producers

C.
consumers

D.
third parties

Answers

In the case above, Negative externalities result in costs borne by third parties.

What is the outcome from negative externalities?

A negative externality is one that is found if the production or consumption of a product is said to come about due to a cost to a third party.

Note that  its example is Air and noise pollution and as such, In the case above, Negative externalities result in costs borne by third parties.

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What is a good start for learning psychology?

Answers

Answer:

A great start would be any introduction to psychology textbooks you can find that will give you an overview of the history of psychology, as well as an introduction to some of the founding pioneers in the field. A popular choice amongst beginners is Hergenhahn's An Introduction to the History of Psychology.

Explanation:

To start a psychology career, you'll need to get at least a master's degree (for school psychology) or a doctorate to practice in other specialties. To get licensed to practice psychology, you'll need to earn the required degree, pass a state and/or national exam, and fulfill other licensing requirements.

A great start would be any introduction to psychology textbooks you can find that will give you an overview of the history of psychology, as well as an introduction to some of the founding pioneers in the field. A popular choice amongst beginners is Hergenhahn's An Introduction to the History of Psychology.

just answer this with anything, trying to get rid of points .

Answers

Answer:

Taco Bell

Explanation:

Answer:

Burger King!!!!!!!

State 10 importance of orderliness.
pls it's urgent.​

Answers

Answer:

Any 10 importance of orderliness are:

bring about peace in the environment. brings about a sense of fulfillmentmakes thinking more accurate helps to make other things easy and possiblepromotes friendliness among people and societies.increase leadershipdevelops socializing habitsdevelops the sense of confidencedevelops listening skillspromotes advanced rules and regulationsincreases politeness among each other

Explanation:

I hope it was helpful...

if a cow worker asks you to punch out there time card what should u do

Answers

Answer:

If a co-worker asks you to punch out their time card you should (politely) decline. It is unethical to do so, as they would be being paid for work they are not actually doing.

The lifetime odds of getting hooked on cocaine after trying the drug is _____ percent.

Answers

With a drug like cocaine only this percent of people become addicted within the first 10 years of use 15 to 16 percent

Infants and toddlers should spend their time in an environment that is visually [_________].

Answers

All infants and toddlers should implored by their parents and guardians to spend their time in a place that is visually appealing.

What are aesthetics?

Aesthetics can be defined as a branch of philosophy that deals with nature, beauty and visually appealing sceneries, so as to enhance growth and development in living organisms.

Some examples of aesthetics that are good for infants and toddlers include the following:

LightingColorPaintings

In conclusion, all infants and toddlers should implored by their parents and guardians to spend their time in a place that is visually appealing.

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Which of the following is a structured activity?
OA
swimming
OB. riding a bike
OC. making cartwheels
D.
playing national level basketball

Answers

The correct answer would be D ma’am

The structured activity among the given options is, "playing national level basketball." The correct option is D.

What is structured activity?

Learning exercises that are structured have a defined start, middle, and end. Every piece or type of piece has a clear function in the completion of the play activity, and there is typically a rule or set of rules.

Activities that are structured are ones that are planned, organized, and frequently include rules or guidelines.

Usually directed by a coach, instructor, or other authoritative figure, these activities have a clear goal or objective.

Swimming, biking, and doing cartwheels can all be fun and healthy activities, but they are often less regimented than sports like basketball, which require a lot of planning, organization, and coaching.

Of the many possibilities, "playing national level basketball" is the structured activity.

Thus, the correct option is D.

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Professor McGonagall is analyzing the data from her latest experiment research on the amount of time spent flying and its effect on the speed of cognitive processing. Based on the following information, what conclusions may or may not be drawn by Professor McGonagall and what, if anything, can be generalized to the larger population? a. The number of participants in the study (N) = 10 b. The control group mean speed of cognitive processing = 30 seconds c. The experimental group’s speed of cognitive processing = 40 seconds d. The standard deviation is large. e. The probability factor = .10

Answers

Based on the information regarding the population, the conclusion that can be drawn is D. The standard deviation is large.

How to illustrate the information?

It should be noted that in sampling, the population simply means the entire group that one wants to draw conclusions about.

From the information given, the Professor can conclude between the groups and find the difference with respect to cognitive processing.

In this case, the conclusion achieve isn't significant and can't be credited to the modification in the variable.

Hence, the conclusion that can be drawn is that the standard deviation is large.

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In addition, Crane reported net income for 2017 of $13,120, income tax expense of $2,624, and interest expense of $1,067. Compute the current ratio and working capital for Crane for 2017. (Round current ratio to 2 decimal places, e.g. 2.75. Enter negative amounts using either a negative sign preceding the number e.g. -45 or parentheses e.g. (45).)

Answers

Sorry I have no answer this question

HELP!!! If an average American composted all of their food waste instead of putting it in the garbage can, how many pounds of material would be prevented from going into a landfill over the span of 50 years?

A. 19,710

B. 197

C. 197,100

D. 1,971

Answers

Answer:i think its a but im not sure

Explanation:

The triangles below are similar.
S
54°
85°
P
41° R
X 54°
85°
Y
41%
N
ڈے
Which similarity statements describe the relationship between the two triangles? Che

Answers

Answer:

answer is a CBA similar to triangle Feb triangle BSE similar to the triangle EDF with similarity statement describe the relationship between the two

COMPREHENSIVE PROBLEM

CPS On December 1, 2017, Rodriguez Distributing Company had the following account balances.

Debit

Cash

$ 7,200

4,600

Accounts Receivable

Accumulated Depreciation Equipment

$2,200

Inventory

Supplies

12,000

1,200

Accounts Payable

Salaries and Wages Payable

4,500 1,000

Equipment

Owner's Capital

39,300

$47,000

22,000

$47,000

Credit

During December, the company completed the following summary transactions.

Dec. 6 Paid $1,600 for salaries and wages due employees, of which $600 is for December and

$1,000 is for November salaries and wages payable.

8 Received $2,200 cash from customers in payment of account (no discount allowed). 10 Sold merchandise for cash $6,300. The cost of the merchandise sold was $4,100.

13 Purchased merchandise on account from Boehm Co. $9,000, terms 2/10, n/30. 15 Purchased supplies for cash $2,000

18 Sold merchandise on account $15,000, terms 3/10, n/30. The cost of the merchandise sold

was $10,000.

20 Paid salaries and wages $1,800. 23 Paid Boehm Co. in full, less discount.

27 Received collections in full, less discounts, from customers billed on December 18.

Adjustment data:

1. Accrued salaries and wages payable $840.

2. Depreciation $200 per month.

3. Supplies on hand $1,500.

Instructions

(a) Journalize the December transactions using a perpetual inventory system.

(b) Enter the December 1 balances in the ledger T-accounts and post the December transactions. Use Cost of Goods Sold, Depreciation Expense, Salaries and Wages Expense, Sales Revenue, Sales Discounts, and Supplies Expense.

(c) Journalize and post adjusting entries.

(d) Prepare an adjusted trial balance.

(e) Prepare an income statement and an owner's equity statement for December ance sheet at December 31.

(d) Totals S and a classified bal- (e) Net income $

55 Accounting for Merchandising Operations

Answers

Choose the letter d because of the money

Which of the follow is one of the six approaches to changing undesirable behavior in toddlers?
a) Teach socially acceptable behaviors.
b) Ignore the behavior you want the child to change.
c) Restructure the situation.
d) all of the above

Answers

One of the six (6) approaches to changing an undesirable behavior in toddlers is: d. all of the above.

What is behavior modification?

Behavior modification is a therapeutic process that changes any undesirable behavior in an individual, especially through the use of positive or negative consequence and biofeedback.

In Psychology, the six (6) approaches to changing an undesirable behavior in toddlers are:

Teach them socially acceptable behaviors.Ignore the behavior you want toddlers to change.Restructure the situation.Pay keen attention to a behavior that is socially acceptable.Prevent any harmful behavior from happening.Redirect this energy when necessary and appropriate.

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Due to a large flood, sediment settles in a local river bed, making it more shallow on the river's bank. Which is most likely to occur in the river?
A Cooler water and less dissolved oxygen
B Warmer water and more dissolved oxygen
C Lower dissolved oxygen on the shallow banks
D Oligotrophic water along the shallow riverbank

Will give 100 points if answer correct.

Answers

A phenomenon which is most likely to occur in this river is: C. lower dissolved oxygen on the shallow banks.

What is a river?

A river refers to a large natural body of fresh water that continuously flow into an ocean, lake, sea or another river. Also, some examples of a river include the following:

MississippiSaint LawrenceRiver NileDanubeAmazon

When sediment settles in a local river bed due to large flood, it makes it more shallow on the river's bank with lower dissolved oxygen on the shallow banks.

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Hello!!
The correct answer would be number C)!! I took the quiz!

State 10 examples of orderliness.
pls help me with this​

Answers

Answer:

1- silent when someone is speaking

2- homework done before doing something else

3- room/ house always tidy

4- pick up after yourself

5- organising time and goals

6- everything is arranged and done properly

7- self control

8- everything you do/use is effective

9- having an idea of what comes first for you

10- having a good quality of work

Explanation:

The art of cartography is complex. When creating a map, cartographers must determine their purpose, choose specific features and elements to include on the map, and decide which landforms on the map to distort. Specific parts of the map above are labeled A–E. The labels are used to identify important elements found on most maps. Study the labeled areas of the map.


Identify ONE of the labeled elements on the map.
Explain what information that element gives.
Explain how features on the map are distorted.
Identify the specific projection of the map.
Identify TWO physical features shown on the map.
Describe the purpose of this map.

Answers

Present information about the world in a simple visual way

LC)A polygon is shown:

A polygon MNOPQR is shown. The top vertex on the left is labeled M, and rest of the vertices are labeled clockwise starting from the top left vertex labeled, M. The side MN is parallel to side QR. The side MR is parallel to side PQ. The side MN is labeled as 5 units. The side QR is labeled as 7 units. The side MR is labeled as 3 units, and the side NO is labeled as 2 units.

The area of polygon MNOPQR = Area of a rectangle that is 15 square units + Area of a rectangle that is ___ square units. (Input whole numbers only, such as 8.)

Answers

The area of polygon MNOPQR is equal to the area of a rectangle that is 15 square units + area of a rectangle that is 2 square units.

How to calculate the area of this polygon?

First of all, we would determine the area of rectangle MNSR with a side length of 3 units as follows:

Area = L × W

Area = 3 × 5

Area = 15 square units.

Next, we would determine the area of rectangle MNSR with its dimensions as follows:

Length = 7 - 5 = 2 units.Width = 3 - 2 = 1 unit.

Thus, its area is given by:

Area = L × W

Area = 2 × 1

Area = 2 square units.

Therefore, the area of polygon MNOPQR is equal to the area of a rectangle that is 15 square units + area of a rectangle that is 2 square units.

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Practice: The table below is a hypothetical election result. Recall the U.S. election system and find the correct numbers in A, B and
C.
I
Democrat
(46%)
Republican
(45%)
Socialist (9%)
District 1
48%
50%
2%
District 2
75%
24%
1%
District 3
45.4%
45.3%
0.8%
District 4
34%
33%
32%
District 5
30%
65%
5%
A
B
C
Elected
Help!!!!

Answers

Which class question is this
I take it this is talking about a hypothetical election for the House of Representatives, because it’s mentioning districts.

Remember that the U.S. uses a winner-takes-all system and that the plurality of votes gets the representative.

Democrats gained 3
Republicans 2
Socialists 0 (who would’ve thought)

So then: A=3, B=2, C=0.

Discuss your thoughts on the video Dunstan Baby Language. Could you distinguish between the different cries? Do you think it can help reduce Shaken Baby syndrome? Have you ever found yourself feeling overwhelmed because you could not stop a baby from crying? Discuss how caregivers can foster Dunstan Baby Language and how can this facilitate the progression of language development and/or the development of self-regulation and early social behaviors.

Answers

To me, i believed that to some extent, the research study on Dunstan Baby Language in terms of bay sounds were recognized rightly.

What is Dunstan Baby Language about?

This was known to be a research that was in Romania and it was one that tested 65 recordings of a lot of babies from all over the world.

Note that the computer was used to select  out the five different sounds that babies do make or form, based on Dunstan. The research study was seen to be that 89 percent of the baby sounds were seen correctly.

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What is the goal of multicultural education?
a) to study the holiday celebrations of different cultures of the world.
b) to serve food from a number of cultures around the world.
c) to help children appreciate their own culture and cultural differences.
d) all of the above

Answers

The main goal of multicultural education is: c) to help children appreciate their own culture and cultural differences.

What is multicultural education?

Multicultural education can be defined as a form of education which is aimed at nurturing admiration and help children to appreciate diverse ethnocultural heritage, especially by imbibing greater knowledge and understanding on how to navigate various cultures in them.

This ultimately implies that, the main goal of multicultural education is to help children appreciate their own culture and cultural differences, in order to ensure they have culturally responsible behaviors.

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A recent recession has reduce the number of visitors at a local theme park the park has to lay off many of its employees including Lucretia what is the categorized unemployed for the bureau of Labor statistics?

Answers

According to bureau of Labor statistics, Lucretia's unemployment would be categorized as cyclical unemployment.

The types of unemployment.

According to bureau of Labor statistics, unemployment is divided into various types and these include the following;

Frictional unemployment (FU).Structural unemployment (SU).Actual unemployment (AU).Cyclical unemployment (CU).

In this scenario, Lucretia's unemployment would be categorized as cyclical unemployment because it was as a result of an economic factor known as recession.

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I need help with solution

Answers

Answer:

A

Explanation:

When dealing with comp sci,

the / symbol only cares about the whole number of the answer unless we cast it to a double.

For example,

[tex] \frac{53}{5} = 10[/tex]

in Java,

So here

[tex] \frac{13}{5} = 2[/tex]

Since a is assigned to that,

[tex]a = 2[/tex]

Next, the symbol % acts as the remainder sign

[tex]b\%a[/tex]

Remember b is 5, and a is 2 now, so

[tex]5\%2 = 1[/tex]

So

b=1

The answer here is A

Which economic problem most affected the livelihoods of farmers in both the
South and the West during the late 19th century?
A. Declining crop prices that led to indebtedness
B. Rapid inflation of the money supply
C. The struggle to farm difficult, unfamiliar soil
D. Population growth that reduced available farm land

Answers

C i hope it's right

Question 17
The plot of a new reality tv show pits celebrities against one another in a baking competition. On one episode, a famous sushi chef
squares off against a popular actress. The judges exclaim that this will be a challenge for the actress, since her opponent is an
experienced chef.
Which of the following is an underlying assumption of the argument above?
1. An expert sushi chef is likely to have above average baking skills.
2. It is unlikely that an actress has practiced baking.
3. The judges have a deep understanding of each participant's baking skill.
Submit

Answers

Answer:

1

Explanation:

Other Questions
Teachers need to help children to view and describe their world mathematically. Which of the following would NOT be a recommendation?A. Encourage children to recognize and talk about math in everyday situations.B. Support children in linking formal math vocabulary, symbols, and procedures to their informal knowledge and experiences.C. Provide math quizzes to help children learn how to apply their math knowledge. 1234 578Read the excerpt from It's Our World, Tool: YoungPeople Who Are Making a Difference.Since that letter was read, there have been no moreracial slurs from the Marsing Husky fans, at least noneloud enough for the players to hear. Neto and Andy knowthat they and Jesse and Rigo and Johnny didn't do awaywith racial prejudice in their town. Many white parentsstill won't let their sons and daughters date Hispanics,and the two groups still don't mix much ouide school.But they also know that they did what no one beforethem had done. "At least," says Neto, "we made itknown that we wouldn't accept racism in our school orfrom our fans. We made a difference in the part of ourlives that we really could control."10TIME REMAINING59:15Which statement best describes how Neto has beenaffected by the conflict he experienced?ONeto feels frustrated because racism still exists in hiscommunity.ONeto now knows that he can make a difference if hedecides to take a stand.ONeto now wants to take a stand against other formsof racism in his town.Neto is happy that he worked with Andy, Jesse, Rigo,and Johnny. The Linux tail command prints the last maximum n lines of a file. When writing a function that performs this function, choose the correct statements that can go in the ?????.lines[-n]lines[-n:]lines[len(lines)-n:]lines[-1:-n-1:-1]lines.pop(n) The condition in which the placenta is implanted in the lower uterine segment near or over the internal cervical os is _________________________. Which of the following is a pluton? Question 2(Multiple Choice Worth 5 points)(01.05 LC)If x = 10, what is the value of x?O 10O 20+5+20 12 month old Dennis accidentally knocked his bowl of the table the both days on the floor before coming to a stop in a small pics of the boat and place it back on the table so he knocks it down again to see if it will fit Dennis knock the ball down each time his mother pick it up whats up stage of sensorimotor development does this behavior reflects What are some of the environmental health threats that public health departments could be responsible for monitoring and fixing As you finish your college degree, you learn that the mountain behind your childhood home in the hills of the town you grew up are slated to be mined for coal using the mountain top removal method. Your parents, who still leave there are worried for their health and safety and do not want to lose the beautiful forested creek and ravine behind their property. However your brother is out of work and could use the mining job. What would you attempt in this situation? Which sentence uses a homophone correctly?A. I don't have time to read your story today.B. Ask another friend for an opinion, two.C. I think your story is boring because it is to long.D. You could improve you're story by making it shorter. A principal amount of $3000 is invested for 3 years at 4% compounded semi-annually. Use the compound interest formula to determine how much interest was earned on the investment. a customer buys 3 cappuccinos that costs $2.54 each and a bottle of water that costs $0.76 she gives the shop assistant $20 how much change should she receive The holy water in the story is symbolic. How does the meaning differ for the priest and Leon? Use examples from the text as you explain how both men view the holy water. Volume=What is the volume?Please help thank you HELPPPP ASAP !! Write a compound inequality that represents the given graph Studies show that daughters of working women may a. have a better self-image. c. be lower achievers. b. be less independent. d. have a low self-image. Please select the best answer from the choices provided A B C D An angle measures 87.6 less than the measure of its complementary angle. What is the measure of each angle? why a good plot is important to a story? Sharon drops a rubber ball from 160 feet every bounce sends the ball half as high as it was before. What is the total distance the ball has traveled from the moment it is dropped until it hits the floor for the fourth time 2 In the diagram below of AABC, TV || BC, AT = 5,TB = 7, and AV = 10.BAWhat is the length of VC?1) 3-1/22) 7--13) 144) 24C4