The last time Lia went shopping at Nordstrom's department store she had a very pleasant experience. When she entered Nordstrom's, she asked a sales associate named Sarah for assistance finding a pair of jeans, a pair of shorts, a skirt, and matching tops. Sarah enthusiastically agreed to help and treated Lia like royalty throughout her two-hour shopping trip. Sarah stayed with Lia the entire time she was in Nordstrom's and showed her a number of different styles of jeans, shorts, skirts, and tops. Sarah brought Lia additional items while she was in the fitting room and offered her advice on accessorizing her outfits. After the sale, Sarah thanked Lia for her purchases. Lia's experience at Nordstrom's is an example of which type of service encounter incident

Answers

Answer 1

Answer: spontaneity

Explanation:

From the question, we are informed that when Lia entered Nordstrom store, she asked a sales associate named Sarah for assistance finding a pair of jeans, a pair of shorts, a skirt, and matching tops.

We are further told that Sarah enthusiastically agreed to help and treated Lia like royalty throughout her two-hour shopping trip and that Sarah stayed with Lia the entire time she was in Nordstrom's and showed her a number of different styles of jeans, shorts, skirts, and tops. After the sale, Sarah thanked Lia for her purchases.

Lia's experience at Nordstrom's is an example of spontaneity. It should be noted that spontaneity has to do with unsolicited, unprompted and unplanned attitude qnd action by an employee. This was what Sarah showed.


Related Questions

A corporation is a distinct ______ entity and as such can have a name and take advantage of the legal powers of natural persons

Answers

Answer:

Legal

Explanation:

A corporation is a business that is owned by shareholders. The corporation is a separate legal entity and so it can sue and be sued, pay taxes and own assets.

Advantages of a corporation include :

they have unlimited liabilitiesthey have unlimited life. the business doesn't end even after the death of the owners unlike a sole proprietorshipthey have more access to capital

Disadvantages of a corporation include :

high cost of setting up

Earnings to shareholders are taxed twice

Which of the following statements is true? a. A college degree does not influence the earnings of workers. b. The median pay of economics majors increased more in dollar terms than any other majors in 2015. c. People with 0–5 years of work experience earn more than people with 10–20 years of work experience in all major fields. d. Students majoring in economics earned more than students majoring in engineering in the U.S. in 2015.

Answers

Answer:

b. The median pay of economics majors increased more in dollar terms than any other majors in 2015.

Explanation:

As it can be seen from the various sources that tha major in economics represents the largest per dollar rise for all major in the year 2015

Due to which it brings down the requirement for more economists also the word economics is not certain. Also, for the entry level jobs in the economics field, the minimum qualification should be masters

Therefore according to the given case, the option B is correct

Final test NEED an answer 50 points Mariana wants to research a career in veterinary medicine. Where could she find accurate and objective information? Check all that apply. She could speak with a career counselor. She could visit the library and check out a book from the career section about veterinarians. She could visit the library and check out a book from the fiction section with a veterinarian in it. She could visit the online site for the US Bureau of Labor and Statistics. She could visit a personal blog site written by a veterinarian.

Answers

Answer:

The first one, the second one, the fourth one. Not the fictional book or the blog.

Mariana wants to research a career in veterinary medicine. She could find accurate and objective information from the following.

She could speak with a career counselor. She could visit the library and check out a book from the career section about veterinarians.She could visit the online site for the US Bureau of Labor and Statistics.

The correct options are A, B, and D.

Why is research important in veterinary medicine?

More than most people realize, veterinary research is the study of animals, particularly their health, disease, and behavior, and it informs and influences a significant portion of our daily lives. The entire food chain benefits from the quality and safety that veterinary research provides.

Researchers in the field of veterinary medicine look for better ways to prevent, identify, and treat issues with both human and animal health. Using carefully bred, raised, and maintained laboratory animals under the guidance of veterinarians, they investigate a variety of diseases, including cancer and cardiovascular disease.

Thus, the ideal selection is options A, B, and D.

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On January 25, Complete Computer Services received cash of $1,500 for service revenue earned.The journal entry to record this transaction would be:

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do you have a photo?

As the demand for goods and services decreases, job growth
a increases
b. decreases
C. remains the same
d. none of the above
Please select the best answer from the choices provided
A
B
С
D

Answers

Answer:

As the demand for goods and services decreases, job growth

C. remains the same

As the demand for goods and services decreases, job growth decrease. Thus, the correct option is B). decreases.

What will be the result of increased demand over the job growth?

If the demand for a firm's output increases, then the firm will demand more labor as production will also increase, thus the job growth will increase.

If the demand of the goods and services decreases, then the production will decrease and the job growth will also decrease.

Hence, as the demand for the goods and services increases, the demand for labor will increase, the demand curve will shift to the right,

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Because of their relatively small national economies, which of the following is most likely considered to be the most important factor for Belgium, Korea, and Canada to take full advantage of specialization?A. division of labourB. international tradeC. economies of scaleD. command economy

Answers

Answer:

B. international trade

Explanation:

Belgium, Korea and Canada all three are very small economies. In order to take the full advantage of  specialisation, these economies has to focus on international trade.

As international trade not only provides for worldwide reach but, also demands for better quality. International standards are to be met. When the economy reaches on the standard where it fulfils the international standards then it reaches the maximum level of specialisation.

As the product is accepted globally and in the international market. After that all other countries recognise it as a specialised country for that specific product.

Miller's office building with an adjusted basis of $625,000 and a fair market value of $885,000 is condemned on December 30, 2019. Miller is a calendar year taxpayer. He receives a condemnation award of $850,000 on March 1, 2020. He builds a new office building at a cost of $830,000, which is completed and paid for on December 31, 2022. What is Miller's recognized gain on receipt of the condemnation award and basis for the new office building assuming his objective is to minimize gain recognition

Answers

Answer:

1a. Recognized Gain $20,000

1b. Basis $625,000

Explanation:

1a. Calculation for Miller's recognized gain using this formula

Miller's recognized gain =Condemnation award-Costs of building a new office

Let plug in the formula

Miller's recognized gain=$850,000-$830,000

Miller's recognized gain=$20,000

Therefore Miller's recognized gain will be $20,000

1b.Miller's basis

Based on the information given we were told that Miller's office building had an adjusted basis of the amount of $625,000 which simply means that Miller's BASIS for the new office BUILDING will be the amount of $625,000

Therefore the Basis is $625,000

A bottling company sent a purchase order to a wholesaler that stated, "Ship 100,000 empty plastic bottles at the posted price." Two days after receipt of this purchase order, the wholesaler shipped the bottles, and the bottling company accepted delivery of them. A week after the bottles were delivered, the bottling company received the wholesaler's acknowledgement form, which included a provision disclaiming consequential damages. After using the bottles for two months, the bottling company discovered a defect in the bottles that caused its products to leak from them. The bottling company recalled 10,000 of the bottles containing its product, incurring lost profits of $40,000. Assuming all appropriate defenses are seasonably raised, will the bottling company succeed in recovering $40,000 in consequential damages from the wholesaler?

Answers

Answer:

The bottling company will probably succeed in recovering consequential damages because the original contract didn't include the seller's acknowledgement form. It was sent after the contract had been formed, and therefore, they cannot change the original contract unless the other party accepts that change. E.g. if you buy a car, the seller of the car cannot notify you one week after you purchased the car telling you that the car probably had a defect but they wouldn't responsible for it.

A study of the potential demand for a new hospitality and travel business is called? strategic alliance
situation analysis,
swot analysis,
market analysis ?

Answers

Answer:

Situation  analysis

Explanation:

situation analysis is an analysis done before the start of a business and it is a part of a business plan. it includes an analysis of the firm's abilities, its potential customers, potential competitors and economy

Market analysis is the analysis of the market of a good. Market analysis includes :

analysis of the customers and their purchasing patternsanalysis of competitors an analysis of the economy

A SWOT analysis is an analysis of a firms strengths, weaknesses, and opportunities

Answer:

situation analysis

Explanation:

why do your feet stink

Answers

Answer:

feet become smelly if sweat soaks into shoes and they don't dry before you wear them again. Bacteria on the skin break down sweat as it comes from the pores.

The use of mathematical tools such as the application of linear programming for optimizing operations and the statistical process control for quality management is a characteristic of the _____ approach of the classical perspective of management thinking.

Answers

Answer: a. management science

Explanation:

The management approach is a method of making decisions in management by using quantitative tools and analysis which is why it is sometimes also known as a Quantitative approach.

During World War 2, maths was extensively used to come up with issues that kept creeping up and threatening to disturb the allied response and this is where this strategy traces its origins to.

Using mathematical tools such as linear programming as well as statistical process controls, management science enables managers to make decisions in light of their costs and constraints.

Financial accounting is the process of identifying, measuring, and communicating financial information about an economic entity to various user groups within the political, social, legal and economic environment. The four major elements of financial accounting​ are: ​(Select four that best describe the major​ elements.) A. ​Rules-based standards​ - standards consistent with​ specific, prescriptive rules. B. Economic entities​ - An economic entity is an organization or unit whose activities are separate from its owners and other entities. Economic entities can be​ corporations

Answers

Answer:

B. Economic entities​ - An economic entity is an organization or unit whose activities are separate from its owners and other entities. Economic entities can be​ corporations

Explanation:

The above is among the right answer to the question asked.

An issuer interested in reducing its interest cost can use the call provision to call in outstanding bond issues. The issuer is most likely to call bonds with

Answers

Answer: high coupon and low call premium.

Explanation:

An issuer interested in reducing its interest cost can use the call provision to call in outstanding bond issues. The issuer is most likely to call bonds with a high coupon and low call premium.

Since we've been informed that the issuer is interested in reducing the interest cost and can use the call provision to call in outstanding bond issues, he or she should call in bonds with a high coupon and low call premium.

The difference between the cost of a product or service and the selling price of that product or service is called

Answers

Answer:

rate

Explanation:

it's called at rate

The acme global corporation needed to hire 30 new advertising sales agents. the applicant pool consisted of 100 african-american males and 100 white males. of the 200 applicants, acme global hired 10 of the african-american males and 20 of the white males. is there evidence of disparate impact?

Answers

Answer:

Yes, because it doesn't comply with the four-fifths rule.

Explanation:

First we must establish the selection rate for both groups:

whites = 20 / 100 = 20% selectedAfrican American = 10 / 100 = 10% selected

the four-fifths rule establishes that at least 20% x 4/5 = 16% of all African American candidates should have been selected, but only 10% were selected.

Accounting is an information and measurement system that identifies, records, and communicates relevant, reliable, and comparable information about an organization's business activities. Select the aspect of accounting associated with this activity Aspects of Accounting Activities.1. Analyzing and interpreting reports.2. Presenting financial information.3. Keeping a log of service costs.4. Measuring the costs of a product.5. Preparing financial statements.6. Seeing revenues generated from a service. 7. Observing employee tasks behind a product.8. Registering cash sales of products sold.

Answers

Answer:

    Accounting Activities                     Aspect of Accounting Activities

1. Analyzing and interpreting reports                Communicating

2. Presenting financial information                   Communicating

3. Keeping a log of service costs                      Recording

4. Measuring the costs of a product                  Recording

5. Preparing financial statements                      Communicating

6. Seeing revenues generated from                  Identifying

a service

7. Observing employee tasks behind                Identifying

a product.

8. Registering cash sales of products                Recording

sold.

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints.

Answers

Answer:

the contemporary perspective

Explanation:

contemporary perspective in management can be described as the ways in which operations are been organized, lead in order to achieve some common goals in the organization.

It should be noted that Contemporary perspective on management consists of the systems, contingency, and quality-management viewpoints.

An investor purchases a PQR convertible bond at 98 on June 18, 1994. The bond is convertible at $25, and on June 19, 1995, when the common stock is trading at $26 per share, the investor converts his bond into the stock. For tax purposes, these transactions will result in

Answers

Answer:

pqqrptqtrmxyqumqmrmqmqmymh m

Roberts Corp. sells its products with a 2-year warranty. Estimated total warranty cost relating to sales for the year ended December 31, 2017, is $210,000. One-third of these estimated costs are expected to be incurred during 2018 with two-thirds expected to be incurred during 2019. Indicate the amount and classification of the estimated warranty cost on the balance sheet at 12/31/2017.

Answers

Answer:

Current liability of $70,000

Long-term liability of $140,000

Explanation:

Based on the information given we were told that the corporation had Estimated total warranty cost which was relating to sales for the end of the year in 2017 which was the amount of $210,000 in which (1/3) One-third of the estimated costs are to be incurred during the year 2018 while (2/3) two-thirds is expected to be incurred during the year 2019 this means that the amount as well as the classification of the estimated warranty cost on the balance sheet at 12/31/2017 will be:

Current liability of $70,000

(1/3×$210,000)

Long-term liability of $140,000

(2/3×$210,000)

At ICS Inc., a company that deals in software products, employees regularly complain about the lack of clarity regarding the tasks they are required to perform. Often there are two employees working on overlapping tasks, while some tasks are not designated to any employee. Though employees are satisfied with the pay and work culture, this aspect of their work environment has led to a lot of conflict in the workplace. From the information provided, this complaint of the employees can be closely linked to which HR function?
A) compliance with laws
B) analysis and design of work
C) compensation and benefits
D) maintenance of employee relations
E) recruitment and selection

Answers

Answer:

E) recruitment and selection

Explanation:

The human resource department of an organization is responsible for assigning tax to employees after recruitment based on their abilities.

Hence, the human resource team at ICS Inc needs to improve on filling the gaps in the organization or selecting the best employee for a particular job. This role involves providing clarity regarding the tasks employees are required to perform.

In order to alleviate the effects of bias in employment testing, employers might want to use ________ because they typically do not show racial or ethnic differences.

Answers

Answer: a. tests of conscientiousness

Explanation:

Test that measure conscientiousness essentially check to see if the prospective employee is capable of doing the tasks required of them well and with seriousness. The test will also show if the person is capable of showing the required diligence and care in their roles.

Such tests are free of bias in testing as conscientiousness can be measured evenly across cultures.

The _____ perspective on management consists of the systems, contingency, and quality-management viewpoints

Answers

Answer:

Contemporary

Explanation:

The _____ is an international trade agreement that has taken bold steps to lower tariffs and promote free trade worldwide.

Answers

Answer: b. General Agreement on Tariffs and Trade

Explanation:

The General Agreement on Tariffs and Trade  (GATT) is a historic agreement that aimed to improve free trade across the world by lowering or eliminating tariffs.

Signed in 1947, GATT was agreed to by over 100 countries around the world and is still in effect today as the founding charter for the World Trade Organization (WTO).

GATT and the WTO can claim success because when GATT was originally signed in 1947, the average tariff between member nations was 22% but by 1999 this had dropped to 5%.

Dan bought a hotel for $2,600,000 in january 2011. in may 2015, he died and left the hotel to ed. while dan owned the hotel, he deducted $289,000 of cost recovery. the fair market value in may 2015 was $2,800,000. the fair market value six months later was $2,850,000.
a. what is the basis of the property to ed?

Answers

Answer:

$2,800,000

Explanation:

Given that

Purchased a hotel for $2,600,000

The Deducted amount is $289,000

Fair market value in may 2015 is $2,800,000

Six months later, its value is $2,850,000

Based on the above information,

The computation of the basis of the property to ed is shown below:

It should be equivalent to the fair market value i.e. $2,800,000 and hence, the same is to be considered

All other values should be ignored

How often is the annual inventory turnover for items like​ potatoes, corn, oil and​ seed, which are all​ perishable?

Answers

Answer:

200 times

Explanation:

Inventory turnover means how many times a business has sold and bought inventory for a period, in this case annually(annual inventory turnover). From the above, the perishables often have annual inventory turnovers of 200.To calculate annual inventory turnover such as for perishable goods tomatoes, given cost of goods(tomatoes) we calculate average turnover =beginning inventory +closing inventory /2. We then divide cost of goods by average turnover to get inventory turnover

how has technology changed communication over the past decade?​

Answers

Answer:

Explanation:

Advancements in technology and changes in communication generally go hand in hand. Landlines displaced the telegraph and cell phones replaced landlines. The arrival of the internet opened new doors of personal communication. E-mails replaced postal mails and social media took the place of text messages

You work for the Parks Department. Read this policy document you received during your new-employee orientation. As used in the document, what is meant by "natural and cultural resources" and what type of context clue helps determine the meaning?

Answers

Answer:

Natural Resources refers to the resources which comes from the nature, as for example, plants, trees, ponds, waterfalls, land area, etc:

Cultural Resources refers to the architecture that comes from history and has to be preserved as part of history.

The policy document received by the new employee would clearly state the importance of preserving the nature and cultural resources in order to attract the people to visit parks and maintain the history at the same time.

The context as provided that one works for the "Park Department" makes it clear that the above definition and meaning of "natural and cultural resources" is correct. As the park department considers the importance of nature along with historic monuments.

Answer:

objects or places of historical significance; example clue

Explanation:

just did the test

Which of the following questions would be permissible to ask during an interview with a candidate who is in a wheelchair?

Answers

Answer:

A

Explanation:

This seems the most reasonable depending on the interview....if it was for a job then you might need something that is not done with your legs

Questions that would be permissible to ask during an interview with a candidate who is in a wheelchair is:

Does your disability affect you in any other way besides being unable to walk?

When conducting an interview with a candidate who is in a wheelchair, it is essential to adhere to anti-discrimination laws and treat the candidate with respect.

Asking questions such as

Did you become disabled on the job?This job involves making photocopies. How would you perform that task?We like 90 percent or better attendance. Do you have to visit the doctor a lot because of your disability?

These questions are irrelevant to the job and not morally correct, asking about medical conditions or visits is not permissible as it related to the candidate's disability, which is protected information.

Questions like,

Does your disability affect you in any other way besides being unable to walk?

Is relevant to understand the potential candidate may need to perform the job effectively.

During an interview the main focus must be the Qualifications, Experience, and skills of a candidate relevant for the job position instead of their disabilities.

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Which of the following statement is correct?A. Partnerships and proprietorships generally have a tax advantage over corporations.B. A disadvantage of the corporate form of organization is that corporate stockholders are more exposed to personal liabilities in the event of bankruptcy than are investors in a typical partnership.C. If a corporation elects to be taxed as an S corporation, then both it and its stockholders can avoid all Federal taxes. This provision was put into the Federal Tax Code in order to encourage the formation of small businesses.D. Organizing as a corporation makes it harder for the firm to raise capital.E. One disadvantage of forming a corporation rather than a partnership is that this makes it more difficult for the firm's investors to transfer their ownership interests.

Answers

Answer: The answer to this would be "A" Partnerships and proprietorships generally have a tax advantage over corporations. I hope this helps

The general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager’s behavior is an example of

Answers

Answer:

Leading.

Explanation:

In this scenario, the general manager of a clothing store recently gave a motivational PowerPoint presentation to his employees on the value of being courteous to each customer. The manager’s behavior is an example of leading. When you're a leader, you are saddled with the responsibility of controlling, influence, administering, guiding and dealing with the affairs of the employees working within the organization.

Generally, leadership entails setting the vision, goals and direction for the organization, as well as motivate the employees (team) to do the right thing and acting responsibly.

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