Your ability to provide excellent customer service will help you increase sales, foster brand awareness, win over consumers' loyalty, and develop trust.
How can managers make sure that their workforce continues to offer consumers high-quality service?
Promote attentive listening Everyone wants to believe that they are being helped and that someone actually cares about their issue. Another suggestion is to have staff members tell customers what they heard when they are addressing a problem. This gives the client the opportunity to elaborate on the topic at hand and makes them feel heard.
Why do you believe a business may need to focus so much on providing exceptional customer service?
The difference between a successful IPO and simply keeping the lights on can be significant. Excellent customer service can lead to increased opportunities for marketing and sales. Therefore, maintaining client happiness is essential to your company's continued success.
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a department store has offered you a credit card that charges interest at 1.75% per month compounded monthly. what is the nominal interest (annual percentage) rate for this credit card? what is the effective annual interest rate?
Since the store charge interest at 1.75% per month, then the nominal interest rate = 21% and the effective annual interest rate = 23.14%
The annual percentage rate (APR) or nominal interest is equal to monthly interest times 12 months. Hence,
APR = 12 x 1.75% = 21%
The effective annual rate (EAR) is calculated using the formula:
EAR = (1 + r/n)ⁿ - 1
Where:
r = APR or nominal interest rate
n = number of periods.
From the problem, since the interest is compounded monthly, then n = 12.
Hence,
EAR = (1 + 21 / 12)¹² - 1
EAR = (1 + 0.0175)¹² - 1 = 23.14%
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sarah and bill were recently hired at the local manufacturing plant as workers. everyone on the team is responsible for several administrative tasks, including scheduling work assignments for the team. sarah and bill's new team is an example of
Sarah and bill were recently hired at the local manufacturing plant as workers. everyone on the team is responsible for several administrative tasks, including scheduling work assignments for the team. sarah and bill's new team is an example of a Self-managed team.
As a worker, you have to take reasonable care to guard your personal fitness and safety, in addition to the fitness and safety of different folks who can be stricken by your acts or omissions at paintings. (g) co-operate with the board, officers of the board and every other person carrying out a duty underneath the act or the rules.
The company will pay income to an worker consistent with their employment settlement phrases. An organization is likewise answerable for providing benefits to their workers. these can also include coverage, gratuity and retirement blessings, relying on neighborhood laws or labour union contracts. An employee works for a employer, company or character.
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if a firm contracts with iri, a leading test market company, to track sales of a new product made to a panel of consumers and to assess the effectiveness of advertising and other promotion tactics, what type of test market is this
The type of test market is controlled test market.
The most frequent application of controlled test markets is with new product launches. The research provider provides the advertiser with a panel of retailers for a controlled test market.
Suppliers track the sales of competing products as well as first- and repeat-purchase data from the checkout scanner. The marketer's brand is "pushed" into these stores through distribution. Both advantages and disadvantages apply to this.
Distribution is certain, which is an advantage. The marketer is unable to predict how retailers will respond to the new offering, which is a drawback. Controlled test markets also have the drawback of allowing competitors to view the new product prior to its general release.
Hence the controlled test market is the suitable test market.
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a company has beginning inventory of 12 units at a cost of $28 each on february 1. on february 3, it purchases 38 units at $30 each. 17 units are sold on february 5. using the fifo periodic inventory method, what is the cost of the 17 units that are sold?
According to the FIFO periodic inventory method, the cost of the 17 units sold on February 5 is equal to $486.
The FIFO periodic inventory method is the method according to which the first unit of the inventory acquired is sold first. In this problem, the units present on February 1 are sold first, and then the units purchased on February 3 according to the FIFO method.
If 17 units were sold, the according to the FIFO periodic method, 12 units out of these 17 were that which were in the inventory on February 1, and the remaining 5 units were those that were purchased on February 3.
Therefore;
Cost of 17 units sold = (12)(28) + (5)(30)
Cost of 17 units sold = 336 + 150
Cost of 17 units sold = 486
Hence, the cost of the 17 units sold on February 5 is calculated to be $486 by using the Fifo periodic inventory method.
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Which of the following will you see in a credit card monthly statement?
A: The annual financial plan for the year
B: The interest charged for reach type of service used
C: The deductible for the interest charged to the card
D: The amount of money you may get in the future
jackie owns and operates a website design business. to keep up with new technology, she spends $5,000 per year upgrading her computer equipment. she runs the business out of a room in her home. if she did not use the room as her business office, she could rent it out for $2,000 per year. jackie knows that if she did not run her own business, she could return to her previous job at a large software company that would pay her a salary of $60,000 per year. jackie has no other expenses.
Jackie knows that if she did not run her own business, she could return to her previous job at a large software company that would pay her a salary of $60,000 per year. Jackie has no other expenses.
= $5,000
A fee is an object requiring an outflow of cash, or any shape of fortune in general, to every other person or organization as a charge for an object, service, or different category of prices. For a tenant, the lease is a rate. For students or mothers and fathers, the lesson is a cost. Shopping for food, apparel, fixtures, or a vehicle is often referred to as a rate. A fee is a cost this is "paid" or "remitted", typically in alternate for something of a cost. Something that appears to value an amazing deal is "pricey". Something that appears to feel little is "inexpensive". "costs of the desk" are expenses for eating, refreshments, a banquet, etc.
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valentina is observing interactions between subordinates and their supervisors in a large corporate office. valentina is using a research strategy called:
Valentina is using a research strategy called: naturalistic observation.
What you mean by naturalistic observation?
Naturalistic observation is a research method where you record and mention the behaviors of your research subjects in real world settings. You should avoid interfering with or influencing any variables in a naturalistic observation. You can imagine of naturalistic observation as “people watching” with a purpose.
Why is naturalistic observation important?An importance of naturalistic observation is that it permits the investigators to directly observed the subject in a natural setting. The method provides scientists a first-hand look at social behavior and can aid them to notice things that might never have encountered in a lab setting.
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myers corporation has the following data related to direct materials costs for november: actual costs for 5,000 pounds of material, $ 4.50; and standard costs for 4,800 pounds of material at $5.10 per pound. what is the direct materials price variance? group of answer choices $3,000 unfavorable $2,880 unfavorable $3,000 favorable $2,880 favorable
The direct material price variance is $3,000 favorable. The direct material price variance in variance analysis is the difference between the standard cost and the actual cost for the actual quantity of material purchased.
The difference between the expected and actual cost of purchasing direct materials is defined as direct material price variance (DM Price Variance). It assesses the extent to which the standard price has been over or under applied to various purchase units. It is one of two components of total direct material variance.
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What effect will an overstatement of ending inventory at the end of year 1 have on the amounts reported on the year 1 financial statements?.
Because this is directly related to the cost of goods sold, an overestimate of ending inventory will result in an overestimate of net income. The revenue is divided by the cost of goods sold to arrive at the income.
What will happen if ending inventory is overstated at the end of Year 1?
The beginning inventory of the following period will also be overstated if the current period's inventory is overstated. Since the cost of goods sold will also be overstated as a result of the overestimated beginning inventory, the subsequent period's net income will be understated.
What is the effect of ending inventory that is overstated?
The amount of inventory that would have otherwise been added to the cost of goods sold during the period is reduced when ending inventory is overstated. As a result, the current reporting period's cost of goods sold expense decreases.
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erin moore, vice president of enrollment management at foster university, wants to increase the number of students enrolling in the college of business. in an effort to achieve this, erin and her team (1) increased online advertising on business-related websites, (2) created new advertisements for radio and television, 3) asked current students to talk to their friends and family, and (4) increased the number of visits to local and regional high schools and community colleges. erin and her team’s actions fall within which management function?
Erin and her team’s actions fall within leading management function. Leaders do the things they do to pursue innovation rather than out of obligation.
Leading entails able to articulate a vision, activating employees, inspiring and motivating people, and doing so through the use of idea, influence, encouragement, and effective communication skills.
To put it simply, leadership entails taking chances and contesting the status quo. Leaders inspire others to accomplish something new and better. Surprisingly, leaders do the things they do to pursue innovation rather than out of obligation. They assess success by examining the team's accomplishments and learning.
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The decentralized public ledgering system called ________ is used to record and manage transactions in traditional sectors like shipping, real estate, voting, and stock trading.
The decentralized public ledgering system is called a 'BLOCKCHAIN', which is used to record and manage transactions in traditional sectors like shipping, real estate, voting and stock trading.
Blockchain is basically a digital platform composed of huge number of databases or ledgers, which ensures zero knowledge proof that is one party can ensure correctness of any data without actually revealing any information of the set of data stored. In a decentralized blockchain system, nobody needs to know or rely on any information blindly as each set of information stored in the form of blocks carries with itself its verification proof. Each member present in the network of blockchain has a copy of the exact same data in the form of a distributed ledger. If a ledger of any member is altered or corrupted in any way by someone else, it will be out rightly rejected by majority of members present in that network.
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what an insurance company’s primary revenue source? group of answer choices premiums and bond underwriting fees net interest income fees charged on assets under management premiums and investment returns claims on insurance policies
Premiums and investment returns are the primary revenue source of an insurance company.
The most important metric for determining the return on any investment is return on investment (ROI). It is a ratio that contrasts an investment's gain or loss in relation to its cost. It is helpful in assessing the present or projected return on an investment, whether you are determining whether to start a new project, assessing the success of your stock portfolio, or thinking about a business venture.
ROI and other cash flow metrics, including internal rate of return (IRR) and net present value (NPV), are crucial metrics in business research that are used to assess and rank the attractiveness of a variety of various investment opportunities.The return on investment (ROI) is a ratio, however it is usually stated as a percentage.Learn more about Return on investment (ROI), here
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j-matt, inc., had pretax accounting income of $291,000 and taxable income of $300,000 in 2021. the only difference between accounting and taxable income is estimated product warranty costs of $9,000 for sales in 2021. warranty payments are expected to be in equal amounts over the next three years (2022–2024) and will be tax deductible at that time. recent tax legislation will change the tax rate from the current 25% to 20% in 2023. determine the amounts necessary to record j-matt’s income taxes for 2021 and prepare the appropriate journal entry.
If the recent tax legislation will change the tax rate from the current 25% to 20% in 2023. determine the amounts necessary to record j-matt’s income taxes for 2021 is $75,000.
Income tax payableIncome Tax Payable = $300,000 x 25%
Income tax payable = $75,000
The appropriate journal entry to record the given transaction is:
j-matt, inc. Journal entry
Debit Income Tax Expense $78,000
($75,000 +$3,000)
Debit Deferred Tax Asset $3,000
($9,000 / 3 years)
Credit Income Tax Payable $75,000
(300,000 x 25% = $75,000)
Therefore the income taxes for 2021 is the amount of $75,000.
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the weighted average cost method uses the weighted average cost to calculate the value of . (check all that apply.) multiple select question. cost of goods sold supplies sales inventory equipment payments to suppliers
The weighted average cost method uses the weighted average cost to calculate the value of option B: cost of goods sold.
What is the weighted average cost method?The weighted average cost approach, which is frequently employed when inventory items are so similar to one another or blend into one another that it is difficult to assign precise costs to single units, divides the cost of goods available for sale by the number of units available for sale.
Therefore, The weighted average approach is most frequently used when inventory items are so entangled that it is challenging to allocate a specific cost to an individual unit. It is mostly used to assign the average cost of production to a certain product.
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a bookkeeping list of assets (money, property, ideas...), identified ownership, and transactions that record the transfer of ownership among participants.
Digital Ledger is a bookkeeping list of assets (money, property, ideas, etc), identified ownership, and transactions that record the transfer of ownership among participants.
Distributed ledger technology (DLT) or also known as digital ledger can be described as a digital system for recording the transaction of assets in which the transactions and their details are recorded in multiple places at the same time. A distributed ledger also can be described as the consensus of replicated, shared, and synchronized digital data that is geographically spread across many sites, countries, or institutions. Digital ledgers have no central data store or administration functionality.
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a primary feature of property held in joint tenancy is that a) additional owners may be added later. b) the owners may hold unequal shares. c) there is always right of survivorship. d) a maximum of two people can own the real estate.
Property held in shared tenancy has this as one of its main characteristics. d) The right of survivorship is always present.
Each Tenant shall have an undivided interest in the Estate under the right of survivorship. When a tenant passes away, their interest in the property evaporates, and the remaining tenants' shares rise proportionately to take over ownership of the full estate.Tenancies by the entirety and joint tenancies are the two types of tenancies that have the right of survivorship. The right of survivorship in a joint tenancy may be broken, changing the estate to a tenancy in common, through partition (voluntary or involuntary); a conveyance by one joint tenant; an agreement between joint tenants; the murder of one joint tenant by the other; or the simultaneous deaths of joint tenants.To know more about Survivorship and Tenancy , here
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when studying marketing effectiveness, the three main types of evaluation techniques are message evaluations, online evaluation metrics, and respondent behavior evaluations.
The three key types of evaluation techniques to determine the effectiveness of digital marketing are message evaluations, online evaluation metrics, and respondent behavior evaluations. Thus, the given statement is true.
Marketing effectiveness is the measure of a wider range of digital marketing objectives to attain a larger return on investment in both the long term and the short term.
The three main digital marketing effectiveness evaluation techniques are briefly described below:
Message evaluations: In this technique messages are examined and optimized so that influencing ads and messages would be developed to attract customers.Online evaluation metrics: this is the technique that evaluates and tracks the digital marketing and advertising campaigns by implicitly measuring the experience of real users.Respondent behavior evaluations: These address the visible customers' actions, such as online store visits, inquiries, and actual purchases. This technique uses a range of measures such as changes in sales, the number of redeemed coupons, and the number of clicks to the website."The complete question is:
when studying marketing effectiveness, the three main types of evaluation techniques are message evaluations, online evaluation metrics, and respondent behavior evaluations. True or False "
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in an rea model of the purchase and payment process, if each purchase involved only one high value item, such as a new automobile, the maximum multiplicity next to the inventory resource would be , and the maximum multiplicity next to the purchases event would also be .
In an REA model of purchase and payment process, if each purchase involved only one high value item, the maximum multiplicity next to the inventory resource would be one, and the maximum multiplicity next to the purchase event would also be one.
It is seen that in the generic REA model of the purchase and payment process, the multiplicities on the association between the suppliers and the purchases indicates that each supplier can thus participate in a minimum of zero purchases and a maximum of many purchases altogether.
The REA model tends to view the accounting data collection as a system in order to collect data about the events, resources, and agents within business processes. Thus, here the maximum multiplicity next to the inventory resource would be one.
Hence, the maximum multiplicity next to purchase event would also be one.
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firms that have permits to release waste water into waterways under the clean water act must monitor their own performance and file reports, which are available to the public for inspection.
Firms that have permits to release waste water into waterways under the clean water act must monitor their own performance and discharge monitoring file reports.
Reports called Discharge Monitoring Reports (DMRs) are necessary for some Water Quality Management (WQM) permits and National Pollutant Discharge Elimination System (NPDES) permits because they include wastewater self-monitoring results. Periodically, these reports are finished and submitted to DEP and other organizations (typically monthly, quarterly, semi-annually or annually). All facilities with NPDES permits that demand sampling and monitoring are required to submit DMRs (typically sewage treatment plants and industrial facilities with a wastewater or storm water discharge monitoring to surface waters). For WQM licenses with effluent land application, DMRs can also be necessary.
The attachment of supplemental reports to DMRs is frequently required for NPDES permits.
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Chang and chang observe that the competition is increasing the size of its warehouses. They have decided to do the same. They are following _______ strategy.
Based on the story above, Chang and chang observe that the competition is increasing the size of its warehouses and have decided to do the same, so they adopted follow the leader strategy.
Follow the leader strategy can be defined as a decisions and actions taken by a firm which chooses to follow the market leader as an alternative to challenging it. Follow-the-leader strategies, also known os 'me-too' strategies.
The are three general strategies for market leadership, such as develop the total market demand, protecting market share, and expanding market share.
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offensive strategies group of answer choices are attempts to reduce the risk of being attacked. are used to convince other firms to seek other targets. are direct targeting/attacking of rivals. are examples of basic generic strategies.
The offensive strategies are direct targeting/attacking of rivals.
A sort of company strategy known as an aggressive competitive strategy entails actively pursuing improvements within the industry. In an effort to stay one step ahead of the competition, businesses that go on the offensive frequently make acquisitions and spend a lot of money on R&D and technology. They will also confront rivals by excluding them from emerging or underserved markets or by competing directly with them. Conversely, defensive competitive strategies are intended to offset aggressive competitive methods. When businesses aggressively seek out other businesses to drive expansion or reduce competition, they are using the most aggressive offensive competitive approach.
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an auditor of a nonissuer should request that management provide written representations regarding uncorrected misstatements in the financial statements that state
Whether management believes that the effects of uncorrected misstatements are immaterial, individually and in the aggregate, to the financial statements as a whole.
The framework outlined in ISA 450, which divides misstatements into the following categories, is helpful to examine and apply when reviewing misstatements and when asking management to remedy misstatements.
Misstatements that are factually incorrect are those about which there is no question. An example would be a blatant violation of an IFRS rule, which would result in erroneous financial statements, such as when a required disclosure is not made, such as when EPS for a public business is not disclosed.Judgmental misstatements are discrepancies that result from management's estimations of accounting that the auditor finds unjustified or from the choice or application of accounting policies that the auditor finds incorrect. Of course, there are numerous instances in financial reporting where employing judgment is required, such as when establishing the fair value of non-current assets, the amount of disclosure required in connection to a contingent obligation, or the recoverability of receivables.Projected misstatements, which project the misstatements found in audit samples to the complete populations from which the samples were obtained, are the auditor's best estimate of misstatements in populations.Learn more about Misstatements, here
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valdivo inc. is a manufacturing firm that specializes in sports-related equipment. valdivo has taken the initiative to enhance employee relations and improve the manufacturing process. which element of excellence does valdivo’s initiative exemplify?
The element of excellence does Valdivo’s initiative exemplify is operational element. It is because Valdivo has taken the initiative to enhance employee relations and improve the manufacturing process.
Operational element are including 3 main points, such as inputs, transformation processes, and outputs. Operations management also known as operational element involves the systematic direction and control of the processes that transform resources (inputs) into finished goods or services for customers or clients (outputs). There are several function of operational element or operational management, such as planning, scheduling, inventory control, purchasing, controlling, and quality control.
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2. What BEST describes interest on a savings account?
the amount of money you will need to deposit into the savings account
O the amount you are paid for the use of your money
O the amount of money you are charged to have the account
O the amount required to maintain the account
Answer:
simple interest with rate,time and principle
jose, who is a medicare patient, is seen in dr. lee’s office. the total charge for the office visit is $250.00. jose has previously paid his medicare part b deductible. the medicare fee schedule amount for this service is $200.00. the nonparticipating medicare fee schedule amount for this service is $190.00. dr. lee is a medicare participating physician. what is the total amount of the patient’s cost sharing for this encounter?
The total amount of the patient’s cost sharing for this encounter is $40. Thus, option C is correct.
What is health insurance?People typically purchase health insurance to protect their health or well-being. When a person needs medical treatment, health insurance offers financial assistance.
With this approach, if a person need an urgent operation, they can seek out medical insurance that will pay for the procedure.
Given information,
The Medicare physician fee schedule = $200
Nonparticipating medicare fee schedule = $190
Jose's cost-sharing will be his out-of-pocket expenses, which the insurer will cover because the doctor is a participant.
The cost-sharing for medicare patients for $250 is 80%
The remaining cost-sharing percentage will be 20%
Therefore his cost-sharing amount will be
= $200 × 20%
=$40
Therefore, option C is the correct option.
.
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The question is incomplete, the complete question will be:
a. $200.00
b. $160.00
c. $40.00
d. $30.00
An example of a barrier to entry is (2pts) question 10 - an example of a barrier to entry is select product differentiation. as your answer product differentiation. select high profits. as your answer high profits. select occupational licensing. as your answer occupational licensing. select increasing marginal costs. as your answer increasing marginal costs.
An example of a barrier to entry is product differentiation.
What is a barrier to entry?
A barrier to entry is a situation or obstacle that can make it difficult for other firms to enter into an industry. Barriers to entry include economies of scale, product differentiation, brand loyalty and patents.
Product differentiation include all the processes used a company to differentiate its product from other products. If customers are already used to a differentiated product, it might be difficult for them to switch to a new product. On the other hand, if all goods are identical, consumers would not care which product they consume.
When customers are extremely loyal to a brand, it would be difficult for a new firm to enter the same industry and earn a high level of profit. This makes brand loyalty a type of barrier to entry.
The barriers to entry in a pure competition is very low. This is because all the goods sold are identical. On the other hand, barriers to entry is high in both the monopoly and oligopoly.
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on may 31 of the current year, the assets and liabilities of riser, inc. are as follows: cash $18,300; accounts receivable, $7,150; supplies, $500; equipment, $11,900; accounts payable, $9,150. what is the amount of equity as of may 31 of the current year?
On May 31 of the current year, the assets and liabilities of the riser, inc. are as follows: cash $18,300; accounts receivable, $7,150; supplies, $500; equipment, $11,900; accounts payable, $9,150. The amount of equity as of May 31 of the current year is $28,700.
Equity is the ownership of assets with potential debts or other responsibilities. For accounting reasons, equity is calculated by deducting liabilities from the value of the assets. Because the value of an investor's investment in a firm is represented by the percentage of its shares, equity is significant.
Any resource that a company or other economic body owns or controls is considered an asset. Anything that has the potential to provide positive economic value qualifies. The ownership value that can be turned into cash is represented by assets.
Assets = Liabilities + Stockholders' Equity
Accounts Payable + Stockholders' Equity = Cash + Accounts Receivable + Supplies + Equipment
$18,300+ $7,150 + $500 +$11,900 = $9,150 + Stockholders' Equity
$37,850 = $9,150 + Stockholders' Equity
Entire assets minus total liabilities equals equity.
Stockholders' Equity =$37,850 - $9,150
Stockholders' Equity = $28,700
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in what way is the tangible measure of the value of a person to the organization expressed? a. with benefits b. in wages c. with promotions d. with compensation e. in career planning
Compensation is the tangible measure of the value of a person to the organization expressed.
Option D is correct.
Elaborate:When it comes to attracting and retaining employees, pay is important . Fair and equitable compensation may promotes the eligible candidates to accept your job offers while promoting current employees feel valued and appreciated. Compensation, on the other hand, doesn't always indicates to a salary or hourly rate. It includes all of the expenses related to each employee .
The difference between base pay and compensation is that a complete compensation package frequently contains an employee's base pay as well as a varieties of other monetary and non-monetary benefits. Allowing a competitive pay plan may helps you recruit and retain top talent, motivate present workers to be more productive and successful, increased their job satisfaction, and stay in compliance with federal.
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as foreign exchange activity has grown, a given degree of central bank intervention has become: a. more frequent. b. less effective. c. more effective. d. none of these choices are correct.
As foreign exchange activity grows, a given degree of central bank intervention becomes less effective. Hence, the correct option is (b) less effective.
Central banks manage currency by generating new currency, setting foreign currency reserves, and fixing interest rates. In regard to foreign exchange, the central bank intervention aims at stabilizing its currency in the foreign exchange market. The success of central bank interventions highly depends on how it manages and stabilizes its currency in the foreign exchange market.
If the central bank fails to maintain its stability in the foreign exchange market, it undermines the credibility of the central bank. The increase in foreign exchange activities means that the role of central bank intervention is less effective to stabilize its currency in the foreign exchange market.
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In the ________ activity of scm, supply chain managers develop processes for managing their goods and services inventory, including receiving and verifying shipments, transferring the shipped materials to manufacturing facilities, and authorizing supplier payments.
In the planning activity of SCM, supply chain managers develop processes for managing their goods and services inventory, including receiving and verifying shipments, transferring the shipped materials to manufacturing facilities, and authorizing supplier payments.
What is supply chain management?The handling of a good or service's full manufacturing flow, from the raw materials to the delivery of the finished product to the customer, is known as supply chain management. A business establishes a network of suppliers (or "links" in the chain") to convey the product from raw material suppliers to businesses that deal with customers directly.
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