Case Study 6: Reorganizing Human Resources at ASP Software Read the ASP Software case (Anderson, 2005a) and consider the fo questions 1. How does the client feel about how the change has been managed at point? How do you think the management team or employees feel? 2. What has Susan done well in managing the change to this point? could she have done differently? 3. What intervention strategy and intervention activities would you r mend to Susan? How would you structure these activities? What ecom roles would Susan, the management team, and the consultant play? Nathan Miller's phone buzzed on his desk in his home office. Hi, Nathan? This is Susan McNulty, from ASP Software, I'm the vice president of human resources here. I got your name from Joan Orman at Kendall Consulting Nathan smiled. Joan had been a talented coworker during his time at Kendall se eral years ago. He had since received many referrals from her for his growing organiza tion development practice. "Of course-what can I do for you?" Nathan inquired. ASP was a familiar company to Nathan, It was a large employer in the area, a high-tech organization in a community without many technology companies. ASP built software products for Fortune 500 companies, employing about 750 software engineers in product development and 500 sales executives. Including the other support functions needed to make the company run (marketing, HR, finance, and so on), it employed almost 1,500 people in the region. Well, we're reorganizing our human resources department here at ASP, and I was asking Joan whether she knew of anyone who might be able to help us with a team- building exercise, and your name came up. Do you think you might be able to do that for us? Well," Nathan paused. "I might be able to help you with some ideas-team building could be a possibility, or there are other initiatives we could work on as well. Can you tell me a little about what you're trying to do there at ASP? Perhaps give me some c the context? Sure" Susan said. "We're changing our model from a functional model to a ill Nathan listened. He wasn't sure what a "full client management services Susan continued. "So, with this new focus on teams, it seemed important dlient management services model. Of course, that model requires a lot of teamwork and we've also had a small reduction in staff, so...." She paused for emphasis meant, but it was clearly important to Susan. change team that we conduct a team-building activity. I was hoping that maybe we

Answers

Answer 1

There were the first case was the deals with change in organizational design in the HR department.

The second case was the based central problem in the case is huge workload among the HR managers.

An Organizational Development Practitioner must try to look each HR functionality by empathizing

What is HR department?

A human resources (HR) department handles human resources through identifying, employing, training, and supporting new personnel. Its functions include resume review. Keeping track of personnel data.

It is about streamlining HR functions so that they may handle HR operations easily while ensuring new employee onboarding formalities.

Customers in this scenario are internal customers, or employees that are dissatisfied with the HR feature.

An Organizational Development Professional must examine each HR function through commiserating with the employees who are experiencing issues.

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Related Questions

If you could completely remove something you put online forever, what would it be?

Answers

Answer: Nothing, I just want it all if I would remove something I would of tell you. But I don’t. :)

Explanation:

Why is it important that your resume, cover letter, and job application all contain the same information?

Answers

Answer:

A cover letter is an important way to showcase how your unique combination of skills and experience meet the key requirements of the job description. It is your chance to show a clear link between your knowledge, experience and abilities and the needs of the employer.

Explanation:

cellphones are one form of communication technology, give any other form​

Answers

Answer:

television,newspaper,radio,laptops,computer etc..

Answer:

TRANSPORT AND LANDLINES.

The first step in merchandise management planning is to __________. [This question has been randomly selected from a pool of 5 questions. For optimal success in this class, repeat this chapter's questions until you are sure you are acquainted with all of the alternate versions of each question.] allocate merchandise to stores set inventory and product availability levels forecast category sales configure a model stock plan develop an assortment plan

Answers

Answer:

forecast category sales

Explanation:

Category sales refer to breaking down the companies different product lines into categories, for example, Colgate will break down oral hygiene products and personal care products. each category includes similar products or products that are related to each other. This way you can start working with groups of products that require similar marketing efforts.

A water main downtown broke this morning, so several businesses had no water for hours. a. addition b. time c. comparison d. cause and effect 2. Even though most Americans are primarily concerned about AIDS as it exists in the U.S., it should be remembered that it is now nearly a worldwide disease. a. addition b. time c. contrast d. comparison 3. Larry will probably be a late bloomer socially, just like his older brothers. a. time b. contrast c. comparison d. cause and effect 4. There are ways you can make

Answers

Complete Question:

4. There are ways you can make boring tasks more pleasant. For instance, bring a portable radio and listen to music on the earphones while you work.

Answer:

1. D

2. C

3. C

4. Illustration or example.

Explanation:

1. Cause and effect can be defined as the relationship between two things or events in which an occurrence one (cause) leads to the occurrence of another (effect).

2. A contrast is typically used to show the difference between two concepts, people, place or objects. For example, AIDS doesn't exist only in US but it's now a worldwide disease.

3. Comparison involves the process of showing the relationship or similarities between two concepts, people, place or objects.

4. An illustration or example is used to describe a situation by sighting or sharing a real-life experience.

Which of the following aspects of the sales process is most likely to make or break a sale?

A. generating leads

B. qualifying leads

C. establishing rapport

D. assessing needs

Answers

I think it’s c as in cat

Shelley was initially moderately in favor of a proposal to build a city bike path. At a meeting, she learns that not only will the path provide recreational opportunities and allow for some decrease in traffic, but that in towns with paths, the crime rate tends to go down and businesses along the path do better. She is now strongly in favor of the proposal. The theory that best explains her change of opinion is the __________ theory.

Answers

Answer:

The appropriate response is "Persuasive arguments".

Explanation:

A noninteractional concept or philosophy of community judgment predicting choice results via cognitive or conceptual claims produced by individuals before the debate is determined as Persuasive arguments theory.It doesn't see dialogue as an important element of judgment results, although as a potential mechanism for facilitating communication.

Thus the above is the right answer.


What is an example of a common part of a company's brand that would be represented in television
commercials?

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Answer:

logos, product, company's name, :DDD and endorsers

Which aspect of diversity can be positive or negative? A (blank) can be negative or a positive.

Answers

Answer:

Positive aspects of diversity is that no one is the same. Everyone is  their own person. There is no negative to diversity. It is the people themselves who think negativly of diversity often by discrimination.

Explanation:

i hope this helped and was on point and I'm sorry if it wasn't. I just stumbled on your question...

Answer:

stereotyping

Explanation:

6. Identify a change in technology during each of the time periods in history below that you believe improved the
way marketing activities were completed. List the example and explain how it contributed to marketing during
that time.
(a) 1900s to 1930s
(b) 1930s to 1950s
(c) 1950s to 1980s
(d) 1980s to today
Answer:

Answers

Answer:

Prior to the 1950s, the production orientation generally held true due to the growing numbers of affluent and middle class people that capitalism had created.

Say’s Law states that the “production of commodities creates, and is the one and universal cause which creates, a market for the commodities produced”.

The emphasis of firms adopting a production orientation of marketing would have been based on the theory of economies of scale, which are the cost advantages that an enterprise obtains due to expansion.

1. How does competition affect the prices that airlines charge for fares?

2. How does a lack of competition affect the prices that the train company charges for fares?

Answers

Explanation:

Different routes of the same distance cost different amounts generally not because they cost different amounts to operate, but because of how much the competitors are charging. ... In all, the truth is that prices reflect what people will pay and so people will pay what flights are priced.I don't really know this part tho...

discuss the impact of discriminating behaviour the individual and society​

Answers

Discriminating behaviour has the following impact on the individual and society:

It can lead to conflict and unrest in the society.It can lead to low self esteem and depression.

What is discrimination?

Discrimination is when a person is treated unfairly and differently from other people based on age, gender, religion or race.  For example, a person of colour might be denied entry into a restaurant based on her skin colour.

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A basic premise underlying analytical procedures is that
A The study of financial ratios is an acceptable alternative to the investigation of unusual fluctuations.
B Statistical tests of financial information may lead to the discovery of material misstatements in the financial statements.
C Plausible relationships among data may reasonably be expected to exist and continue in the absence of known conditions to the contrary.
D These procedures cannot replace tests of balances and transactions.

Answers

Answer:

C Plausible relationships among data may reasonably be expected to exist and continue in the absence of known conditions to the contrary.

Explanation:

Analytical procedures are defined as a set of practices during financial audit that assists the auditor asses potential risk, gain better understanding of a business, and give a framework for planning of future audits.

It shows relationship between financial and non financial data.

For example variability in relationships between financial and non financial data can result from factors like unusual events, business changes, random fluctuations, and misstatements.

So the basic underlying premise is that relationship among data will continue except conditions influence it to the contrary

ESTIONS
Discuss FOUR phases of business cycle in detail​

Answers

Answer:

The answer is below

Explanation

1. Expansion: this is a period in which business is growing at a considerable rate. Such as an increase in production and sales

2. peak: this is a period in which production and prices increase beyond the normal level. This shows there is no longer room for increment.

3. contraction: this is a period in a business cycle in which the productions and sales began to fall due to low patronage and a bad economy.

4. Trout: this is a peak period in which business models lost their values in terms of production and sales. At this point, it is believed that the business cannot get worse.

B. A customer sees a house they want, but it's not for sale because it's owned by someone else. How would you go about approaching the current home owner about possibly selling their home to your buyer?

Answers

Answer:

Well typically you would have a realtor contact the home owners. But if u are doing it yourself then you would need to go onto there page that they have it set in call or email them, and they will sign you up for an appointment.

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Answer:

you dont

Explanation:

According to the video, what are some qualities needed by workers involved in sales? Check all that apply.
physical strength
politeness
first-aid skills
good speaking skills

Answers

Answer:

B and D

Explanation:

According to the video, politeness and good speaking skills are qualities needed by workers involved in sales. Thus, options B and D are the correct options.

What Does a Sales Representative Do?

Simply said, a sales representative promotes a company's brand while selling its goods or services. From the first lead outreach until the actual transaction, they maintain client connections and function as the primary point of contact. It is the perfect job if you want to be in control of your career because it is mostly performance-driven, meaning how well you sell directly affects how much money you earn.

All stages of the sales process involve a sales representative having direct consumer interactions. They are in charge of determining a customer's needs, making suitable product or service recommendations, and making sure they have a great experience from beginning to end. Some sales representatives would make cold calls to potential customers they locate in company directories or client referrals. 

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How do you give bainliest

Answers

After 2 people answer on-top of their name will have the option for you to choose which answer is the most helpful to you


Communication may account for as much as____ of a hiring decision.

a. 25%
b. 40%
c. 65%
d. 80%

It isnt d or b. So its either a or c.

Answers

The answer is A
I hope this helps
The answer is going to be a

One advantage of a market-product grid is that it can be used to Multiple Choice relate the product life cycle to consumer demand. determine which target market segments to select and which product groupings to offer. screen many new-product ideas in order to select the one with the best long-run market potential. select representative samples of consumers for marketing research studies. make cost-cutting decisions under conditions of uncertainty.

Answers

Answer:

The answer is "relate the product life cycle to consumer demand".

Explanation:

An Ansoff matrix or maybe a project director grid is also considered a consumer product grid. This is tool companies use to build a plan of development. New and existing markets, new and existing products as well as the uncertainties of any potential relationship are addressed,  that's why one of the benefits is to the consumer-product grid is that it could be used to connect probable product sales to future market segments.

If you were a salesperson, what would be the most challenging part of the sales process for you? Explain.

Answers

The most challenging part for me would be overcoming objections because there are so many possible objections a customer could have. Also if the customer doesn't know their needs this can be even harder to accomplish.

"Market Equilibrium" is...
A. The quantity where no more buyers want to buy stock
B. The price range where the quantity supplied equals the quantity demanded
C. What happens when there are the same number of buyers and sellers
D. Where the most trades are made

Answers

Answer: B

Explanation: Market equilibrium is when the quantity demanded and quantity supplied are equal

hope this helps good luck :))

Reasons for unemployment? ​

Answers

Answer:

1.Slow Economic Growth

2.An Increase in Population

3. Slow Growth of Industrialisation

The reasons for unemployment include:

A recession: when there is a recession, the level of output in the economy is low. As a result, there would be less jobs available. low level of wages. When the wages paid to labor is too low, it might discourage people from working. war. When there is a war, economic activities would be disrupted. This would lead to job loss.

What is unemployment?

Unemployment is when people who are willing and able to get are job are without jobs. Types of unemployment include:

Frictional unemploymentVoluntary  unemploymentStructural  unemploymentCyclical  unemployment

When there is a recession, the level of output would be depressed. As a result, unemployment would increase.

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2.____What is auto insurance based on in IL?
A. How much money you have
B. Fault
C. Your job
D. How tall you are

Answers

i think it’s B, but i’m not 100%

Good relationship selling increases

A. customer satisfaction

B. customer qualification

C. word of mouth

D. customer retention

Answers

The answer is customer retention <3

For international businesses to achieve vertical differentiation, _____. a. foreign and domestic operations should be grouped in such a way that the company effectively serves the needs of all customers b. top level managers must emphasize flexibility and openness in organizational structure c. a hierarchy of authority must be created that clarifies the responsibilities of both domestic and foreign managers d. the global structure must allow decisions to be made in the most appropriate area of the organization

Answers

Answer:

a hierarchy of authority must be created that clarifies the responsibilities of both domestic and foreign managers

Explanation:

Daniel is the vice president of an insurance company that sells workers' compensation insurance. Recently, the company has identified problems of cost control in all of its offices. Daniel formed a team composed of the sales managers of all the four regions, along with some staff members from the company's informational technology and administration departments, to study the problem and make recommendations. This team is an example of a:

Answers

Answer:

Task force

Explanation:

A task force is defined as a group or unit that exists to address a particular issue or set of issues.

They come together to formulate solutions to a problem.

In the given scenario there was problems of cost control in all of the offices.

A team was formed specifically to solve this problem so it is a task force. The make up of the team was sales managers of all the four regions, along with some staff members from the company's informational technology and administration departments.

It is not a command group as the managers do not have the same supervisor or manager.

Examples of countries that operate under the free market economy​

Answers

Answer:United kingdom

Explanation:

If the forecast called for the temperature to drop to 35 degrees for two weeks, what would
happen to the supply and demand for lemons?

Answers

Answer:

Well the lemons would overall stop growing. Cause they would get to cold and say brrrr! So naturally the fruit stop growing cause it's trying to stay warm. The overall product would slow down then. Also if the coldness was imediate then it would out the lemons into shock.

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the supply and demand would increase due to the hot weather and the sudden rate of things such as lemonade stands. this would mean that the weather would act as an extension strategy for any lemonade businesses, and also for the supermarkets in which they’re bought from.

which of the following is a person who authorized an agent to act on his or her behalf ​

Answers

Answer:

Principal

Explanation:

A power of attorney (POA) is a legal document giving one person (the agent or attorney-in-fact) the power to act for another person (the principal).

A regional trucking company landed a contract to supply products for a major retailer. To do this, it needs to hire an IT professional to create a shipment database. The new hire should be able to complete which tasks? Check all that apply.

Answers

Answer: • set up the computer hardware for the database.

• Set up the computer software for the database.

• train designated employees to use the database

• protect the confidentiality of the database

Explanation:

The options include:

a. Set up the computer hardware for the database

b. Set up the computer software for the database

c. train designated employees to use the database

d. Design a help page to show people how to use the database

e. protect the confidentiality of the database

Since the new hire is an IT professional who is employed to create a shipment database, the individual should be able to:

• set up the computer hardware for the database.

• Set up the computer software for the database.

• train designated employees to use the database

• protect the confidentiality of the database

Answer:

ACD :))

Explanation:

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7. If a writer looks back at their text and hates everything they wrote, their hatred is MOST likely stemming from what root cause? 2a) A 50 kg sled is pulled across a frictionless surface by a rope with a tension of 30 N at an angle of 30 degrees from the horizontal. Determine the normal force on the sled. (keep in mind that a portion of the force of tension is in the vertical direction... therefore the normal force will not be the full force of gravity).2b) Determine the sleds acceleration in the horizontal direction.PLEASE HELP MEEEEE What happened to Schenck after the case? How long do 2nd degree burns take to heal? Which companies are reporting Scope 3 emissions? Goldstar Investments has just learned that it is being sued for securities fraud. After gathering information and confirming the lawsuit, what should top management at Goldstar do next? How can gerrymandering lead to wasted votes? What happens at the end of the story Owl Creek Bridge? what will a good researcher always do after formulating a general research question? a. review the literature relevant to his or her topic b. form a hypothesis c. look for correlations between at least two phenomena d. clearly define his or her variables ________ is increasing the pace of both cultural diffusion and cultural change. What are some other words for storage? What are some methods which a firm in an oligopoly might use to increase its profit? Why do the two neighbors meet in Frost's poem? In the late 1800s, the united states annexation of hawaii and acquisition of the philippines shared which goal? What is Elizabethan style of writing? What is the gradient of y =- 4x 9? b) If the marginal revenue function for output x is given by MR = C, where a, b, c, m and n are constant. mn (ax+b) Prove that the demand function is p mn b(ax+b) C. What is the main purpose of the Occupational Safety and Health Administration? 9. In the two-factor theory of intelligence, what does the s-factor stand for?specific abilityspatial abilityspecial abilityscore factor